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After sales service of Shuangcheng laser

1. The whole machine is guaranteed for one year (except for conventional consumables, such as optical lens, cutting copper nozzle, etc.), and the laser for two years;

2. Provide technical support and maintenance services, and still provide software support after the warranty period expires;

3. Response time of after-sales service: within 2 hours after receiving the user's warranty call, the after-sales engineer has a clear reply or arrives at the equipment site within 24 hours.

4. Service response time: within 12 hours within 500 km and 24 hours within 1000 km. Within 36 hours for 1000 km and above

5. Artificial damage, natural disasters, force majeure factors, unauthorized modification are not covered by the warranty, strictly abide by product standards, and conduct quality inspection.

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